At Custom Craft, our goal is to exceed the expectations of our clients by providing quality remodeling services executed with fine craftsmanship and delivered in a timely manner. Yet, how do we know if we are achieving our goal? Until recently, surveying our clients on their satisfaction with our work was something of a challenge. With the help of GuildQuality, the leading independent surveying firm for the remodeling industry, we have been measuring client satisfaction for a little over a year. Thus far, we have surveyed 50 customers and we are very pleased to report that, not only have we achieved high satisfaction ratings, but our team has been recognized by GuildQuality as a 2014 GuildMaster Award winner.
Once a year, GuildQuality bestows an award for exemplary quality and customer service upon a handful of its members. The GuildQuality Guildmaster Award celebrates exemplary service among home builders, remodelers, developers, property managers, home services contractors, and real estate professionals. Award recipients must achieve a recommendation rate of greater than 90% from clients surveyed through GuildQuality to qualify. This honor is particularly meaningful to us, as it is based on the feedback from our clients.
Many thanks to our team members for their hard work and dedication to their craft which enabled us to earn this award. And, special thanks to our customers for their positive feedback and patronage. We pledge to continue to work diligently to deliver the fine craftsmanship and quality services you have come to expect from Custom Craft Contractors.
